Service Policy

1. Scope of Services

This Service Policy outlines the terms under which our company provides services relating to furniture purchase, delivery, after-sales support, and related activities.
By engaging our services, you agree to the terms listed below.

2. Order & Service Confirmation

• Services begin once an order is verified and full payment or deposit is received.
• For customised items, additional confirmation of measurements, materials, and specifications will be required.
• We reserve the right to accept or decline any order based on stock availability, delivery area, or other operational limitations.

3. Product & Customisation

• We aim to ensure all product details, measurements, and visuals are accurate.
• Colours, tones, and texture may vary slightly due to screen display, natural material differences, or fabrication processes.
• For custom-made products (measurements, finishing, colours), customers are responsible for ensuring all approved specifications are correct.

Note: Custom-made items are not eligible for return, exchange, or cancellation unless found defective upon delivery.

4. Measurements & Site Requirements

Customers are responsible for ensuring:

• Accurate measurement of space
• Adequate access during delivery

Any delivery or difficulties caused by inaccurate measurements or access limitations may result in:

• Additional handling charges
• Failure to deliver
• Rescheduling fees

5. Lead Time

• Lead time for ready-stock items is typically shorter than custom or pre-order items.
• Estimated lead times are provided at the point of order but may vary depending on supplier, logistics, and unforeseen circumstances.
• We will notify customers of any significant delays.

6. Product Inspection

Customers are advised to:

• Inspect items upon delivery
• Report visible defects, damages, or discrepancies immediately

Acceptance of goods upon delivery indicates that the item has been received in its expected condition.

8. Service Warranty / After-Sales Support

• Warranty coverage differs depending on product type and material.
• Warranty applies to manufacturing defects only.
• Damage caused by mishandling, misuse, alteration, wear & tear, environmental impact, exposure to moisture/heat, or improper cleaning is not covered.

If service is required after the warranty period, additional charges may apply.

9. Cancellation / Changes

• Standard items may be cancelled before delivery arrangement is finalized.
• Custom-made, personalised, clearance, and promotional items are strictly non-cancellable and non-refundable.
• If cancellation is allowed, processing fees may apply.